Frequently Asked Questions

Find answers to questions we are commonly asked here.

Who can stay at the Ronald McDonald House?

Family members whose child, age 21 or younger, is receiving care at one of the following medical facilities in Fargo – Sanford Health, Essentia Health, Prairie St. John’s, the Eating Disorder Institute, and Roger Maris Cancer Center.

Are there any exceptions to who can stay at the Ronald McDonald House?

The Ronald McDonald House reserves the right to deny admission, re-admission, or to request a family to leave the house based on noncompliance of our House guidelines.

A background check is done on each family staying at the facility prior to admittance. Full guidelines for non-admittance are available from a House Manager or the Executive Director.

How much does it cost per night?

Families are asked to donate $15 per night if possible. However, no family is turned away because of inability to pay.

Do you accept Medical Assistance?

Yes. Please provide all Medical Assistance information to our staff upon arrival so that we may file a claim.

How do I make arrangements to stay at the Ronald McDonald House?

Fill out an Online Application or call the Ronald McDonald House at 701-232-3980 between 8:00 a.m. and 9:00 p.m. Room requests are not taken via email.

Do you take room reservations?

No. Rooms are available on a first-come, first-serve basis and we do have a waiting list. Please contact the Ronald McDonald House when you know you are needing a room to get on the waiting list. Once on the waiting list, we will contact you at noon the day before your hospital stay to confirm if a room is available. If a room is not available, we will contact you again as soon as one becomes available.

Do I need a referral?

Yes, we do need to verify that your child is a patient at a referring facility.

How long may I stay?

Inpatient treatment – As long as House guidelines are followed, families are welcome to stay for the duration of their child’s medical treatment.

Partial treatment and appointments treatment – Families are eligible to stay up to one day before and after their appointment depending on the length of appointment. For families with children receiving care multiple days per week, they are eligible to stay throughout the course of treatment.

Can my other children stay with me while my child is receiving medical care?

You are welcome to bring your other children. Please note that anyone under the age of 18 must be supervised at all times. Childcare services are not provided by the Ronald McDonald House.

Can I prepare my own meals?

Yes, a fully-stocked kitchen including food, cookware, and serving items is available for use. You will have access to a refrigerator, freezer and dry storage space for your personal use. In addition, volunteers prepare meals for our guests approximately 2 evenings per week.

How would my family, friends and medical personnel reach me while I stay at the Ronald McDonald House?

Each room includes a telephone and voice mail messaging system. Family, friends and medical personnel can reach the rooms 24 hours a day.

Can I go home or be gone for some time while I am staying at the Ronald McDonald House?

Arrangements can be made to hold rooms for up to 48 hours provided staff is notified before being gone.

Can friends and family members visit me?

Yes! We welcome friends and family members, who are visiting and not planning to stay overnight, to visit between the hours of 9:00 a.m. and 9:00 p.m. All visitors must sign in with the Ronald McDonald House staff when they arrive and when they leave. If your visitors would like to stay overnight, they must register with the RMH staff. Please see a House Manager for more information.

Do you provide transportation to my child’s medical facility?

Yes, we do provide transportation to and from the medical facilities we work with. Van rides are available 4 times per day, 7 days per week at 8:30am, noon, 3:00pm, and 8:30pm. One hour notice is requested if you need a ride.

In addition, rides are available once per week to Target and Walmart. The current schedule for these will be available at check-in.

Do you allow smoking?

Smoking is not allowed inside the Ronald McDonald House. Smoking is only allowed in designated areas outside each location. North Dakota state law requires that our designated spaces be at least 20 feet away from the entrances to our facility.

Will I have access to a computer with Internet access?

Yes. Both of our facilities have a computer with internet access. In addition, we have wireless available so you can use personal electronics that you bring with you. The office fax is also available for use.